Refund Policy

At Merchivo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in their original packaging
• Include all accessories and components received with the product
• Be accompanied by proof of purchase or order confirmation

Non-Returnable Items

Certain products may not be eligible for returns, including:

• Items that have been used, damaged, or altered after delivery
• Personalised or custom-made products
• Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. We will work promptly to resolve the issue.

Contact Information

Merchivo
Address: 9 Worcester Close, Rochester, England, ME2 3SY
Phone: +44 579 57363
Email: contact@merchivo.site